It Support • Entry-Level

Who you are

You are a curious and empathetic individual committed to developing yourself and learning new skills. You thrive in a collaborative environment and are eager to support your colleagues with their technology needs. As an entry-level IT Operations Specialist, you understand the importance of providing excellent customer service and are ready to tackle challenges that arise in a fast-paced setting. You are adaptable and willing to work night shifts to ensure global support for your team.

Desirable

Experience in IT support or a related field is a plus, but not required. Familiarity with common IT tools and troubleshooting techniques will help you succeed in this role. You are open to learning and growing within the company, and you value diversity and inclusion in the workplace.

What you'll do

As an IT Operations Specialist I, you will be a critical member of the Global AskIT Service Desk team. Your primary focus will be to ensure that employees worldwide have a seamless and reliable technology experience. You will assist with troubleshooting technical issues, providing support for various software and hardware, and ensuring that all inquiries are addressed promptly and effectively. You will work closely with other team members to resolve issues and improve processes, contributing to a positive work environment.

You will also be responsible for documenting solutions and maintaining knowledge bases to help streamline future support efforts. Your role will involve communicating with employees across different time zones, so strong communication skills are essential. You will participate in training sessions to enhance your skills and stay updated on the latest technologies and best practices in IT support.

What we offer

At Cloudflare, you will be part of a diverse and inclusive team that values your contributions. We provide opportunities for professional development and growth, ensuring that you have the resources you need to succeed. You will enjoy a supportive work culture that encourages collaboration and innovation. As part of our commitment to employee well-being, we offer flexible working arrangements and a comprehensive benefits package to support your health and work-life balance.