Technical Support • Mid-Level

Who you are

You have a strong technical background and experience in customer support, ideally in a technical environment. You possess excellent communication skills and can explain complex technical concepts to non-technical users. Your curiosity drives you to learn continuously, and you are empathetic towards customer needs, ensuring they receive the best support possible. You thrive in a collaborative environment and enjoy working with diverse teams to solve challenging problems. You are adaptable and can handle multiple tasks while maintaining a high level of service.

Desirable

Experience with Zero Trust security models or similar frameworks is a plus. Familiarity with Cloudflare products and services will help you excel in this role. A background in networking or cybersecurity can enhance your ability to assist customers effectively.

What you'll do

As a Premium Technical Support Engineer, you will be the first point of contact for customers seeking assistance with Cloudflare's services. You will troubleshoot and resolve technical issues via phone, email, and chat, ensuring a seamless experience for users. Your role involves collaborating with engineering teams to escalate complex problems and provide feedback on product improvements. You will also create and maintain documentation to help customers navigate common issues and enhance their understanding of our services. Additionally, you will participate in training sessions to stay updated on new features and best practices, ensuring you can provide the most accurate and helpful support.

What we offer

Cloudflare offers a dynamic work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities, allowing you to stay at the forefront of technology. The company promotes a culture of inclusivity and diversity, ensuring that all employees feel valued and supported. Competitive compensation and benefits packages are provided, along with flexible working arrangements to help you maintain a healthy work-life balance. Join us in our mission to build a better Internet and make a meaningful impact on our customers' experiences.