About Cloudflare
Empowering a secure and fast Internet for all
Key Highlights
- Public company (NYSE: NET) with a $4.4B valuation
- Over 3 million customers including Shopify & Discord
- Headquartered in San Francisco with a global presence
- $1B+ raised from investors like Franklin Templeton & Pelion Venture Partners
Cloudflare, Inc. is a leading web infrastructure and security company based in San Francisco, California. With over 3 million customers, including major brands like Shopify, Discord, and Udemy, Cloudflare offers a suite of services such as content delivery network (CDN), DDoS mitigation, and Interne...
🎁 Benefits
Cloudflare offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning and d...
🌟 Culture
Cloudflare fosters a culture of transparency and innovation, encouraging employees to take ownership of their projects. The company values diversity a...
Technical Support • Mid-Level
Cloudflare • Sydney - Hybrid
Skills & Technologies
Overview
Cloudflare is seeking a Premium Technical Support Engineer who is fluent in Vietnamese to join their Customer Support Team. You'll solve complex technical issues and assist customers across various platforms. This role requires strong communication skills and a commitment to customer satisfaction.
Job Description
Who you are
You are a curious and empathetic individual with a strong commitment to developing your skills and helping others. You are fluent in Vietnamese and English, allowing you to communicate effectively with a diverse customer base. You thrive in a collaborative environment and are eager to tackle complex technical challenges. Your experience in customer support has equipped you with the ability to solve problems efficiently and provide exceptional service. You understand the importance of building a diverse and inclusive team and are excited to contribute to Cloudflare's mission of building a better Internet.
What you'll do
As a Premium Technical Support Engineer at Cloudflare, you will be responsible for solving complicated problems and answering technical questions from customers via phone, email, chat, and social media. You will work closely with the Customer Support Team to ensure that all inquiries are addressed promptly and effectively. Your role will involve troubleshooting technical issues related to Cloudflare's services and providing guidance to customers on best practices. You will also collaborate with other teams to escalate issues and ensure a seamless customer experience. Your ability to communicate technical concepts clearly will be essential in helping customers understand how to utilize Cloudflare's services to their fullest potential.
What we offer
At Cloudflare, we offer a supportive and inclusive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a talented team dedicated to making the Internet a better place. We provide flexible working arrangements, including hybrid options, to help you maintain a healthy work-life balance. Additionally, you will have access to ongoing training and development resources to enhance your technical knowledge and customer support skills. Join us in our mission to protect and accelerate any Internet application online, and be part of a company that values innovation and diversity.
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