Growth Manager • Mid-Level

Who you are

You have experience in managing customer relationships and understand the importance of acting as a trusted partner and advisor. You are skilled in designing and implementing strategies that enhance customer engagement and satisfaction. You thrive in a collaborative environment and are eager to contribute to a team focused on growth and innovation in the financial technology sector.

You possess a strong understanding of the financial services landscape and are familiar with the challenges faced by companies in this space. Your ability to communicate effectively with diverse stakeholders allows you to advocate for customer needs while aligning with business objectives. You are adaptable and can navigate the complexities of customer management in a rapidly evolving industry.

Desirable

Experience in the fintech industry or a related field is a plus. Familiarity with customer success metrics and strategies will help you excel in this role. A background in building processes and content for customer engagement will be beneficial as you work to scale the Growth team.

What you'll do

As a member of Column's Growth team, you will be responsible for managing strategic customer relationships, ensuring that clients receive exceptional service and support. You will design and implement processes that facilitate effective communication and collaboration between the Growth team and customers. Your role will involve analyzing customer feedback and data to identify opportunities for improvement and growth.

You will work closely with cross-functional teams to develop content and resources that empower customers and enhance their experience with Column's products and services. Your strategic mindset will help you prioritize initiatives that drive customer satisfaction and retention. You will also play a key role in shaping the Growth team's approach to customer management, contributing to the overall success of the organization.

What we offer

At Column, you will be part of a dynamic team dedicated to transforming the financial services landscape. We offer a collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work with experienced professionals who are passionate about building innovative solutions for our customers. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives lead to better outcomes.