Customer Success Manager • Mid-Level

Who you are

You are a Strategic Customer Success Manager with a deep understanding of the transformational role that real-time data plays in driving business success. You thrive in collaborative environments and are passionate about making a difference in the Enterprise software space. Your experience in the Public Sector or Government industry vertical will be invaluable as you engage with clients to ensure they maximize the value of Confluent's data streaming platform.

You possess strong communication skills and the ability to ask hard questions, give honest feedback, and work effectively with diverse teams. You understand the importance of building relationships and trust with clients, ensuring they feel supported and valued throughout their journey with Confluent. Your proactive approach to problem-solving and customer engagement will help you excel in this role.

What you'll do

In this role, you will be responsible for driving customer engagement and success within the Public Sector. You will work closely with clients to understand their needs and challenges, helping them leverage Confluent's platform to achieve their goals. Your focus will be on ensuring that customers realize the full value of their investment in our technology, leading to increased satisfaction and retention.

You will collaborate with cross-functional teams, including sales, product, and engineering, to advocate for customer needs and drive improvements in our offerings. Your insights will help shape the future of our products and services, ensuring they meet the evolving demands of the market. You will also play a key role in onboarding new clients, providing training and support to ensure a smooth transition to our platform.

What we offer

At Confluent, we offer a collaborative and inclusive work environment where your voice matters. You will have the opportunity to work with a talented team that values diverse perspectives and encourages innovation. We believe in empowering our employees to lead, grow, and challenge what’s possible in the realm of data streaming.

We are committed to your professional development and provide resources to help you succeed in your career. Our culture is built on trust, respect, and a shared vision of making a difference in the world of data. Join us and be part of a team that is rewriting how data moves and what the world can do with it.