About doinstruct
Empowering frontline workers through mobile training
Key Highlights
- Founded in 2021, headquartered in Osnabrück, Germany
- Over 170 customers including Voelkel and Wiesenhof
- Offers training solutions in 16+ languages
- $29.2 million raised in Series A funding
Doinstruct is a mobile-first training platform founded in 2021, headquartered in Osnabrück, Germany. The company provides scalable training solutions in over 16 languages for frontline workers, addressing challenges such as shift work and language barriers. With over 170 customers, including major E...
🎁 Benefits
Doinstruct offers a hybrid working model, a generous training budget, and hardware of your choice. Employees also enjoy team events and off-sites, alo...
🌟 Culture
Doinstruct fosters a culture focused on practical solutions for frontline workers, emphasizing adaptability and efficiency. The company values innovat...
Customer Success Manager • Mid-Level
doinstruct • Germany - Remote
Overview
doinstruct is hiring a Customer Success Manager to oversee their SMB customer segment. You'll manage a portfolio of accounts, drive adoption and renewals, and design a digital-first customer journey. This role requires strong process ownership and customer interaction skills.
Job Description
Who you are
You have experience in customer success management, ideally within the SMB segment, and understand the importance of driving customer adoption and renewals. You enjoy combining customer interaction with automation and process ownership, ensuring measurable outcomes for your clients. You are skilled at building relationships and guiding customers through their journey from onboarding to renewal, always with a focus on operational excellence. You are comfortable working with data and reporting tools to define health metrics and signals that help in proactive customer management. You thrive in a collaborative environment, working closely with product, support, and sales teams to turn insights into actionable improvements.
What you'll do
In this role, you will manage a portfolio of roughly 150 SMB accounts across the DACH region, guiding them from onboarding to renewal with a clear, outcome-driven approach. You will build a predictable, scaled customer motion by combining structured onboarding, automated lifecycle touchpoints, and focused human support where it matters most. Your responsibilities will include building reporting and operational visibility in Planhat, defining triggers and health metrics that help the team act early instead of react late. You will identify adoption gaps and unblock them quickly through content, playbooks, or process improvements. Additionally, you will work with product, support, and sales teams to turn insights into product improvements and clearer workflows, shaping the long-term customer success model for the company.
What we offer
At doinstruct, we embrace diversity and hire people based on their ability to perform a job. We offer a flexible remote work environment, allowing you to work from anywhere within Germany. You will have the opportunity to build something that lasts and make a significant impact on our customers' success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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