Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success, particularly within the public sector, where you've developed genuine partnerships with government agencies. Your expertise allows you to understand mission objectives and strategic directions, enabling you to serve as a trusted advisor to your clients. You are adept at navigating the unique constraints of government operations, including compliance and reporting requirements related to AI.

Your technical knowledge of AI systems and their applications in the public sector is robust, allowing you to optimize use cases for maximum mission impact. You are skilled in change management strategies that align with mission-driven cultures, ensuring that your clients can effectively implement AI solutions. You possess excellent communication skills, enabling you to articulate complex technical concepts to non-technical stakeholders.

What you'll do

In this role, you will be the strategic partner for government customers, helping them harness the full potential of Anthropic's AI capabilities. You will work closely with leaders in federal civilian agencies, state and local governments, and national security organizations to understand their unique needs and objectives. Your role will involve guiding these clients through their journey with Anthropic, ensuring they achieve their mission goals through effective AI adoption.

You will focus on driving AI usage within the public sector, implementing change management strategies that resonate with mission-driven cultures. Your responsibilities will include optimizing use cases to demonstrate the value of AI solutions, thereby supporting continued investment from your clients. You will also be responsible for developing and maintaining strong relationships with key stakeholders, ensuring that their needs are met and that they receive the highest level of service.

What we offer

Anthropic is committed to creating a supportive work environment that fosters collaboration and innovation. We offer competitive compensation and benefits, including flexible working hours and generous vacation and parental leave. Our office in San Francisco provides a lovely space for collaboration with colleagues, and we encourage a culture of open communication and teamwork. Join us in our mission to create reliable and beneficial AI systems for society.