About Confluent
The leading data streaming platform for enterprises
Key Highlights
- Founded in 2014, built on Apache Kafka technology
- Raised $455.9 million in Series D funding
- Headquartered in Mountain View, California
- 1,001+ employees dedicated to data streaming solutions
Confluent, founded in 2014 and headquartered in Mountain View, California, is a leading data streaming platform built on the open-source Apache Kafka project. With over 1,001 employees, Confluent has raised $455.9 million in funding and serves a diverse range of enterprise customers, providing real-...
π Benefits
Confluent offers unlimited holiday, life insurance, income protection insurance, and delicious catered food twice a week. Employees also benefit from ...
π Culture
Confluent fosters a culture that values open-source collaboration and innovation, emphasizing the importance of real-time data solutions. The company ...
It Support β’ Lead
Confluent β’ Mountain View - On-Site
Overview
Confluent is hiring an IT Support Manager to lead the IT support function for the US region. You'll manage support ticket queues, mentor team members, and resolve complex technical issues. This role requires hands-on leadership in a cloud-first environment.
Job Description
Who you are
You have a strong background in IT support management, with experience leading teams in a fast-paced environment. You understand the importance of efficient and secure systems, ensuring that technology is always up and running for users. Your leadership style emphasizes collaboration and mentorship, fostering a supportive atmosphere for your team members. You are adept at managing support ticket queues and have a knack for resolving complex technical issues, ensuring high-quality support for end-users. You thrive in a cloud-first environment and are familiar with both on-premises and public cloud infrastructures. You are committed to continuous improvement and are always looking for ways to enhance the IT support function.
What you'll do
As the IT Support Manager at Confluent, you will lead the IT support function for the US region, actively contributing to daily technical operations. You will manage the support ticket queue, assigning and tracking work to ensure prompt resolution of issues. Your role will involve mentoring team members, helping them grow in their technical skills and customer service abilities. You will also be responsible for overseeing IT asset lifecycle management, ensuring that all equipment is properly maintained and accounted for. Additionally, you will play a key role in onboarding new employees, ensuring they have the necessary tools and access to be productive from day one. Your hands-on approach will allow you to work on tickets and resolve complex technical issues, making you an integral part of the IT team.
What we offer
At Confluent, we offer a collaborative and inclusive work environment where every team member is valued. You will have the opportunity to work with cutting-edge technology in a cloud-first environment, contributing to a platform that is transforming how data moves. We prioritize professional development and provide resources for you to grow your skills and advance your career. Our team is dedicated to maintaining a culture of support and teamwork, where diverse ideas and perspectives are welcomed. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual.
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