About ControlUp
The platform for seamless digital employee experiences
Key Highlights
- Raised $141.9 million in Series C funding
- Headquartered in San Francisco, CA with 201-500 employees
- Serves clients like T-Mobile, Verizon, and Exxon Mobil
- Recognized as a leading DEX solution in 2024-25 report
ControlUp is a leading digital employee experience management platform headquartered in the Financial District of San Francisco, CA. Founded in 2008, ControlUp has raised $141.9 million in Series C funding and serves high-profile clients such as Sanofi, T-Mobile, and Exxon Mobil. With a focus on opt...
🎁 Benefits
ControlUp offers comprehensive health benefits starting on day one, a flexible time off policy with six paid sick days, and a 401k plan with company m...
🌟 Culture
ControlUp fosters a culture centered around optimizing digital employee experiences, enabling IT teams to manage performance across diverse environmen...
Technical Writer • Mid-Level
Skills & Technologies
Overview
ControlUp is hiring a Technical UX Writer to create documentation, in-app guides, and UX text that enhance user experience. You'll work closely with product teams to improve the knowledge base and ensure clarity in user interactions. This role requires a solid technical background and native-level English proficiency.
Job Description
Who you are
You have a strong technical background and are a native-level English speaker, which allows you to create clear and concise documentation that enhances user experience. Your experience as a Technical Writer has equipped you with the skills to write in-app guides, UX text, error messages, and tooltips that are essential for user engagement. You understand the importance of documentation in software products and are passionate about improving knowledge bases to support users effectively.
You thrive in collaborative environments, working closely with product teams to ensure that the documentation aligns with the user interface and overall product experience. Your attention to detail and ability to simplify complex concepts make you an invaluable asset to the team. You are proactive in seeking feedback and continuously improving the documentation based on user needs and product updates.
What you'll do
As a Technical UX Writer at ControlUp, you will be responsible for creating and maintaining high-quality documentation that supports our products. You will write in-app guides and UX text that help users navigate our platform effectively. Your role will involve collaborating with product managers, designers, and engineers to gather information and ensure that the documentation reflects the latest product features and updates.
You will also work on improving our knowledge base, making it a valuable resource for users seeking assistance. Your writing will have a direct impact on how users experience our products, ensuring they have the information they need to use our platform efficiently. You will participate in user testing to gather insights on documentation effectiveness and make necessary adjustments based on user feedback.
What we offer
At ControlUp, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to creating an autonomous workplace. We value your contributions and encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of digital employee experience and IT operations.
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