About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Business Operations • Mid-Level
Overview
Coupang is seeking a Business Operations professional to enhance delivery services and partner management. You'll utilize SQL and Excel for data analysis and operational improvements. This role requires experience in logistics or related fields.
Job Description
Who you are
You have experience in business operations, particularly in logistics or related fields, where you've successfully managed partnerships and improved service quality. Your data-driven approach allows you to analyze performance metrics and derive actionable insights that enhance operational efficiency. You are proficient in SQL and Excel, enabling you to conduct thorough data analysis and reporting. Your strong communication skills help you collaborate effectively with partners and internal teams, ensuring alignment on goals and strategies. You are proactive in identifying issues and developing solutions that drive business success. You understand the dynamics of the delivery service industry and are committed to providing exceptional customer experiences.
Desirable
Experience in platform business or the F&B industry is a plus, as is a background in startup environments where you've taken ownership of projects and contributed to growth. Familiarity with performance metrics and the ability to communicate insights clearly will set you apart in this role.
What you'll do
In this role, you will be responsible for planning and executing delivery operations and promotions, ensuring that partner recruitment and management are aligned with business objectives. You will analyze delivery demand forecasts and performance indicators to inform project planning and operational strategies. Your focus will be on improving service quality by identifying issues and implementing effective solutions. You will also manage delivery fee planning and cost reduction initiatives to enhance profitability. Collaborating with delivery partners, you will establish performance goals and monitor progress, addressing any challenges that arise. Additionally, you will support the recruitment and growth of delivery partners, ensuring a stable supply chain for operations. Your role will involve regular communication with partners to manage fee policies and respond to inquiries, fostering strong relationships that contribute to mutual success.
What we offer
Coupang offers a dynamic work environment where you can make a significant impact on the delivery service landscape. You will have the opportunity to work with a diverse team of professionals dedicated to innovation and excellence in customer service. We provide competitive compensation and benefits, along with opportunities for professional development and career growth. Join us in transforming the delivery experience for customers and partners alike, and be part of a company that values collaboration, creativity, and results-driven performance.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Coupang.
Similar Jobs You Might Like
Based on your interests and this role
Product Operations
Coupang is hiring a Product Operations specialist to enhance catalog quality through data cleansing and error detection. You'll work with data labeling and catalog audits to improve the shopping experience. This position is open to entry-level candidates.
Customer Operations
Coupang is hiring a Customer Operations Manager to oversee customer inquiries and improve service processes. This role requires at least 3 years of relevant experience and strong communication skills.
Office Manager
Coupang is hiring an Office Manager to support logistics operations with tasks such as data collection and management. You'll work remotely and require proficiency in Excel. This position is suitable for entry-level candidates.
Customer Support
Coupang is hiring for a Customer Support role focused on recruitment consulting for logistics services. You'll coordinate interview schedules and assist candidates in a remote work environment. This position is open to both new and experienced applicants.
Customer Support
Coupang is hiring a Customer Support Specialist to enhance customer satisfaction through outbound calls and feedback analysis. You'll work remotely from Seoul and require basic MS Office skills.