Coupang

About Coupang

Delivering convenience to millions in South Korea

🏢 Tech, Retail👥 1K-5K📅 Founded 2010📍 Seoul, Korea, South

Key Highlights

  • Publicly traded on the NYSE under the ticker CPNG
  • Valuation of approximately $60 billion post-IPO
  • Over 17 million active customers using the platform
  • Employs 1,000-5,000 people across various roles

Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...

🎁 Benefits

Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....

🌟 Culture

Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...

Coupang

Customer Success Manager Mid-Level

CoupangTokyo - On-Site

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Overview

Coupang is hiring a Store Success Manager to enhance sales through new promotional strategies and manage existing partnerships. This role requires strong communication skills in Japanese and the ability to work in a fast-paced environment.

Job Description

Who you are

You have a strong background in sales and customer relationship management, with a focus on driving revenue growth for existing partners. You are fluent in Japanese, capable of conducting business communications at a high level, and have a proven track record of achieving sales targets. Your strategic thinking is data-driven, allowing you to analyze market trends and customer needs effectively. You thrive in a startup environment, embracing agility and innovation to deliver exceptional service. You are persistent and resilient, always striving to overcome challenges and achieve your goals. Your communication skills are top-notch, enabling you to build strong relationships with restaurant partners and internal teams alike.

What you'll do

In this role, you will visit restaurants within your designated area to introduce new promotional products and secure contracts. You will be responsible for developing and executing strategies to enhance sales performance for existing partners, ensuring they are satisfied with the services provided. You will collaborate closely with various teams to align promotional efforts with company objectives and customer needs. Your role will involve analyzing sales data to identify opportunities for improvement and implementing initiatives to drive growth. You will also be tasked with reporting on performance metrics and providing feedback to the management team on market conditions and partner satisfaction. As a key representative of Rocket Now, you will embody the company's mission to deliver a 'wow experience' to customers.

What we offer

Coupang provides a dynamic work environment where innovation is encouraged, and employees are empowered to take initiative. You will have the opportunity to work with a passionate team dedicated to transforming the food delivery industry in Japan. The company values your contributions and offers a supportive culture that fosters professional growth. You will be part of a mission-driven organization that prioritizes customer satisfaction and strives to lead the market in service excellence. The role is a fixed-term contract, providing you with a unique opportunity to make a significant impact in a rapidly evolving industry.

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