Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success management, ideally with experience in enterprise environments — you've successfully guided customers through the deployment and adoption of technology platforms, ensuring they derive maximum value from their investments. Your consultative approach allows you to build long-term relationships with clients, positioning yourself as a trusted partner throughout their lifecycle.

You possess excellent communication skills, enabling you to articulate complex concepts clearly and effectively — you understand the importance of being the voice of the customer within your organization, providing valuable feedback to product teams and advocating for customer needs. Your empathetic, customer-centric perspective drives your commitment to helping clients succeed.

You are adept at managing multiple accounts simultaneously, prioritizing tasks effectively to meet customer needs — your organizational skills and attention to detail ensure that you can handle the demands of a diverse client portfolio while maintaining high levels of customer satisfaction.

Desirable

Experience in a technology or SaaS environment is a plus — familiarity with collaboration tools and platforms will enhance your ability to support customers effectively. A background in project management or consulting can also be beneficial, as it equips you with the skills to navigate complex organizational structures and drive successful outcomes.

What you'll do

In this role, you will be responsible for onboarding and supporting Asana's largest and most strategic customers — you will guide them through the deployment process, ensuring they adopt Asana widely across their organizations. Your goal is to deepen their usage of the platform, helping them realize the full potential of Asana as a holistic approach to collaboration.

You will engage with customers using a consultative approach, understanding their unique needs and challenges — by positioning yourself as a strategic partner, you will help them achieve their business objectives and continuously gain value from Asana's products and services. Your ability to build strong relationships will be key to your success in this role.

You will also serve as the voice of the customer within Asana, providing feedback to the product team and other stakeholders — your insights will help shape the future of Asana's offerings, ensuring they meet the evolving needs of customers. You will collaborate with cross-functional teams to enhance the customer experience and drive product improvements.

What we offer

Asana fosters a culture of collaboration and inclusivity, where every team member is valued — you will have the opportunity to work in a hybrid model, balancing in-office collaboration with remote flexibility. The Tokyo office provides a vibrant environment where you can connect with colleagues and contribute to a positive workplace culture.

We encourage you to apply even if your experience doesn't match every requirement — we believe that diverse teams build better products and that everyone has something valuable to contribute. Join us in making a meaningful impact through technology and collaboration.