About Braze
The customer engagement platform that drives connections
Key Highlights
- Headquartered in Rose Hill, New York, NY
- Over 1,000 employees and growing
- $182.7 million raised in Series D funding
- Clients include Heineken and Domino's
Braze is a leading customer engagement platform headquartered in Rose Hill, New York, NY. With over 1,000 employees, Braze has raised $182.7 million in funding through Series D rounds, serving clients like Heineken and Domino's. The platform enables brands to create personalized messaging experience...
🎁 Benefits
Braze offers a flexible vacation policy, equal paid family services including fertility benefits and parental leave, and retirement planning with matc...
🌟 Culture
Braze fosters a culture focused on building strong customer relationships through technology. The company emphasizes innovation in mobile engagement, ...
Overview
Braze is seeking a Senior Customer Success Manager to work closely with innovative brands in Japan, ensuring client renewals and driving feature adoption. This role requires strong relationship management skills and a commitment to customer success.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in technology or SaaS environments. You understand the importance of building strong relationships with clients and are skilled at acting as a trusted advisor. You thrive in a collaborative environment and are eager to partner with cross-functional teams to enhance the customer experience. Your ability to drive feature adoption and ensure client satisfaction is paramount, and you are comfortable setting and achieving ambitious retention targets. You are adaptable and open to new perspectives, which allows you to navigate challenges effectively. You believe in the value of continuous learning and are motivated to contribute to a vibrant company culture.
What you'll do
As a Senior Customer Success Manager at Braze, you will be the main point of contact for your clients, guiding them to realize the full value of their investment in our platform. You will own client renewals and retention targets, ensuring that your customers are satisfied and engaged with our services. You will collaborate closely with Account Executives to align on commercial strategies and provide an exceptional customer experience. Your role will involve developing shared Success Plans with clients to drive feature adoption and maximize their success with Braze. You will also be responsible for identifying opportunities for upselling and cross-selling, contributing to the overall growth of the company. Your insights and feedback will be invaluable in shaping our customer success strategies and improving our offerings.
What we offer
At Braze, we foster a culture of teamwork and high standards, where your contributions are valued and recognized. We offer a supportive environment that encourages professional growth and work-life harmony. You will have the opportunity to work with a passionate team dedicated to making a real impact in the industry. We believe in equity and opportunity for all, and we are committed to creating a diverse and inclusive workplace. Join us and be part of a company that is not only focused on success but also on making a positive difference in the world.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Braze.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Hootsuite is seeking a Senior Customer Success Manager to support high-value customers in achieving their social media business goals. You'll leverage your customer success experience and expertise in Hootsuite's products to drive user adoption and revenue retention.
Customer Success Manager
Emburse is seeking a Senior Customer Success Manager to drive post-sales success for a portfolio of customers. You'll focus on customer adoption and delivering exceptional experiences. This role requires strong customer relationship management skills.
Customer Success Manager
HubSpot is hiring a Customer Success Manager to support clients in achieving their long-term business goals. You'll work closely with customers to enhance their experience with HubSpot's software solutions. This role requires experience in customer success and a strong interest in marketing and sales.
Customer Success Manager
WalkMe is hiring a Customer Success Manager to engage and retain customers while driving renewals and expansion opportunities. You'll work closely with clients to enhance their experience with WalkMe's digital adoption platform. This role requires experience in customer success management.
