Customer Support • Entry-Level

Who you are

You possess native-level proficiency in Mandarin, with strong reading, writing, and speaking skills. Your Korean language skills are at TOPIK level 5 or above, and you have basic English communication abilities. You thrive in fast-paced environments and can adapt quickly to changing situations. Your attention to detail and strong problem-solving skills enable you to handle urgent issues effectively. You excel in communication and interpersonal skills, allowing you to engage effectively with customers, team members, and other stakeholders.

Desirable

Experience in customer service, particularly in a call center or similar environment, is a plus. Familiarity with e-commerce operations will enhance your candidacy.

What you'll do

As a Customer Service Specialist at Coupang, you will serve as a point of contact for users, assisting them with inquiries that frontline staff cannot resolve. You will follow internal SOPs to coordinate with relevant departments to ensure timely and accurate responses to customer issues, thereby enhancing user satisfaction. You will also arrange for frontline staff to contact users regarding problem cases, providing them with necessary scripts and handling procedures. Your role will involve optimizing processes and systems by identifying areas for improvement through the handling of escalated cases, ultimately enhancing the efficiency and quality of service provided to customers.

You will assist frontline staff in improving service quality by providing feedback on errors and helping resolve system-related issues they encounter. In cases where frontline staff face challenging problems, you will step in to assist and report back to the relevant teams. Your contributions will be vital in ensuring that Coupang continues to provide exceptional service to its customers in Taiwan.

What we offer

This position offers a unique opportunity to be part of Coupang's growth in Taiwan, where you will play a crucial role in shaping customer experiences. The work schedule is rotational, with shifts including early and late hours. You will have the flexibility to work remotely, although initial training will require you to be present in the office for two weeks. The company values its employees and provides a supportive environment for professional development, ensuring that you have the tools and resources needed to succeed in your role.