Customer Operations • Senior

Who you are

You have a strong background in customer service operations, ideally with experience in analyzing customer inquiries and identifying issues. You excel at collaborating with various departments to ensure effective problem resolution and have a knack for organizing and analyzing data to propose system improvements. Your communication skills are top-notch, allowing you to serve as an internal liaison effectively. You are detail-oriented and committed to elevating customer satisfaction through proactive problem-solving. You understand the importance of a seamless shopping experience and are passionate about enhancing it for users.

What you'll do

In this role, you will serve as a crucial link between departments, coordinating efforts to resolve customer issues efficiently. You will manage communications related to incident issues, ensuring that all relevant teams are aligned and informed. Your analytical skills will be put to use as you organize and analyze consultation data, providing insights that drive system improvements. You will work closely with internal teams to streamline communication and enhance the overall customer experience. Your contributions will directly impact Coupang's growth in Taiwan, as you help create a shopping environment that wows customers from start to finish.

What we offer

Coupang offers a dynamic work environment where you can make a significant impact on customer satisfaction. You will be part of a team that values collaboration and innovation, working towards a common goal of enhancing the shopping experience. We provide opportunities for professional growth and development, ensuring that you have the resources needed to succeed in your role. Join us in our mission to redefine the shopping experience in Taiwan and be part of a company that is committed to excellence.