About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Overview
Coupang is seeking a Customer Service Specialist for the night shift in Taipei. You'll assist in resolving customer issues and optimizing service processes. Proficiency in Mandarin and Korean is required.
Job Description
Who you are
You are a detail-oriented individual with native-level Mandarin proficiency and strong Korean language skills (TOPIK level 5 or above). You possess basic English communication abilities and thrive in fast-paced environments, adapting quickly to changing situations. Your strong communication and interpersonal skills enable you to effectively engage with customers, team members, and other stakeholders. Experience in customer service, particularly in a call center or similar setting, is a plus, as is familiarity with e-commerce.
What you'll do
In this role, you will serve as a point of contact for users, assisting them with inquiries that frontline staff cannot resolve. You will follow internal SOPs to coordinate with relevant departments to ensure timely and accurate responses to customer issues, enhancing overall customer satisfaction. You will also be responsible for optimizing processes and systems by identifying areas for improvement through handling escalated cases, thereby increasing operational efficiency and service quality.
Additionally, you will support frontline staff in improving service quality by providing feedback on errors and assisting in resolving system-related challenges. Your role will involve collaborating with engineers to troubleshoot issues and ensuring that complex problems are managed effectively. You will also be involved in arranging communication with users for problem cases reported by other departments, ensuring that they receive clear explanations and support.
What we offer
This position offers a unique opportunity to contribute to Coupang's growth in Taiwan, working remotely with the possibility of office training. You will receive a night shift allowance of 20% on top of your salary. The work schedule includes 8 days off per month, with flexibility in how those days are taken. You will be part of a dynamic team focused on delivering exceptional customer experiences and will have the chance to grow your skills in a supportive environment.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Coupang.
Similar Jobs You Might Like
Based on your interests and this role
Customer Support
Coupang is seeking a Customer Service Specialist to enhance user satisfaction and optimize service processes. You'll be responsible for resolving customer inquiries and improving operational efficiency. This role requires proficiency in Mandarin and Korean, along with strong communication skills.
Customer Support
Coupang is seeking a Customer Service Specialist to lead a team in providing exceptional customer experiences. This role requires strong leadership skills and the ability to manage customer inquiries effectively.
Customer Support
Coupang is seeking a Customer Service Specialist (Tier 3) to enhance customer satisfaction and streamline operations in Taiwan. This role requires fluency in Chinese and basic English, along with strong problem-solving skills.
Program Manager
Coupang is seeking a Senior Program Management Specialist to enhance customer service efficiency through data analysis and insights. You'll utilize tools like Tableau and Power BI to drive operational strategies in Taipei.
Customer Operations
Coupang is hiring a Senior Customer Operations Specialist to enhance the customer experience by analyzing inquiries and coordinating resolutions across departments. This role requires strong communication and problem-solving skills.