Group Product Manager • Senior

Who you are

You have over 5 years of experience in product management, particularly in fraud detection or eCommerce environments. Your background includes a strong understanding of data analysis and machine learning methodologies, which you leverage to inform product decisions and strategies. You thrive in collaborative settings, working with cross-functional teams across various geographies to drive product success. Your startup experience or time spent in fast-paced environments has equipped you with the agility to adapt and innovate quickly. You possess domain expertise in fraud prevention, understanding the complexities of marketplace and consumer platform models. You are passionate about safeguarding customer trust and platform integrity, and you have a proven track record of building operational frameworks that enhance product performance.

Desirable

Experience with quantitative research methodologies is a plus, as is familiarity with the intricacies of eCommerce platforms. You are comfortable navigating the challenges of a rapidly evolving industry and are eager to contribute to a team that values innovation and customer satisfaction.

What you'll do

As the Group Product Manager for the Fraud Detection Systems team, you will be responsible for defining and executing the fraud prevention strategy across various aspects of the platform, including orders, sellers, and reviews. You will lead the development of world-class, machine learning-driven detection systems that enhance platform integrity and customer trust. Your role will involve collaborating with engineering and data science teams to build robust operational frameworks that support fraud detection initiatives. You will also engage with stakeholders across the organization to ensure alignment on product goals and strategies. Your ability to analyze data and apply quantitative research methodologies will be crucial in informing decision-making throughout the product lifecycle. You will drive user research efforts to understand customer pain points related to fraud and returns, using insights to shape product features and enhancements. Additionally, you will monitor industry trends and competitor strategies to keep Coupang at the forefront of fraud prevention in eCommerce.

What we offer

Coupang provides a dynamic work environment where innovation is encouraged, and your contributions can have a significant impact on the company's success. You will be part of a team that is dedicated to creating exceptional customer experiences and pushing the boundaries of what is possible in the commerce industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to build the future of commerce and make a difference in the lives of our customers.