Product Operations • Entry-Level

Who you are

You are a proactive communicator with excellent problem-solving skills — you thrive in environments where you can assist vendors and customers alike. You have experience in customer service, adept at handling inquiries through various channels such as phone and email. Your proficiency in basic office software, particularly Excel and Word, allows you to manage product information efficiently. You are detail-oriented and capable of verifying product certifications and safety information, ensuring compliance with regulations. You are eager to learn and grow within a dynamic team, contributing to the development of products that customers love.

What you'll do

In this role, you will respond to vendor inquiries and verify product information, ensuring smooth product operations and registration support. You will handle customer complaints related to misleading or exaggerated advertising, collaborating with relevant departments to request necessary product information corrections. You will also address customer inquiries regarding product certifications and safety information, providing accurate guidance based on verified documentation. Your role will involve effective communication with vendors and internal teams to resolve issues swiftly, enhancing customer satisfaction and operational efficiency.

What we offer

Coupang offers a contract position for three months, with the possibility of extension or conversion to a full-time role based on performance. You will be part of a vibrant team dedicated to delivering high-quality products at competitive prices. This position provides an opportunity to develop your skills in product management and vendor relations while contributing to a mission-driven organization focused on customer value.