About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Overview
Coupang is seeking a Senior Program Management Specialist to enhance customer service efficiency through data analysis and insights. You'll utilize tools like Tableau and Power BI to drive operational strategies in Taipei.
Job Description
Who you are
You have a strong background in data analysis and insights, with experience transforming raw data into actionable strategies that improve customer service operations. Your expertise in data querying, visualization, and statistical analysis allows you to influence key decisions that enhance customer experience and operational efficiency. You are proactive and detail-oriented, capable of identifying trends and providing insights that drive process excellence. You understand the importance of customer satisfaction metrics and are skilled in using various data visualization tools to present your findings effectively. You thrive in a collaborative environment, working closely with cross-functional teams to implement data-driven solutions. You are passionate about leveraging data to solve complex problems and improve service delivery.
What you'll do
In this role, you will design, develop, and maintain automated data dashboards using tools like Tableau, Power BI, and Zendesk Explore to track key customer service metrics. You will analyze customer service data to identify trends and insights that can lead to immediate problem-solving and long-term improvements. Your work will directly influence the operational strategies managed by the Customer Service Program Team, allowing leadership to make informed decisions based on your findings. You will collaborate with various teams to ensure that the insights derived from data are actionable and aligned with the company's goals. You will also be responsible for reporting on customer satisfaction metrics and providing recommendations for enhancing the customer experience. Your analytical skills will be crucial in defining what happened and why, enabling the team to determine the next steps in improving service delivery.
What we offer
Coupang offers a dynamic work environment where you can contribute to the growth of our services in Taiwan. You will have the opportunity to work with a talented team dedicated to reimagining the shopping experience for our customers. We provide competitive compensation and benefits, along with opportunities for professional development and career growth. Join us in creating a world where our customers wonder how they ever lived without Coupang. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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