Program Manager • Senior

Who you are

You have a proven track record in program management, with at least 5 years of experience leading cross-functional teams and optimizing project success. Your obsession with customer experience drives you to create solutions that truly resonate with users. You possess strong leadership skills and are capable of systemic thinking, allowing you to align project goals with the company's strategic objectives. You thrive in a collaborative environment, acting as a bridge between various teams to ensure operational readiness for new product rollouts.

You are highly motivated and detail-oriented, with the ability to establish project management standards that enhance organizational capabilities. Your strategic thinking enables you to foresee potential challenges and proactively address them, ensuring successful project delivery. You are adept at managing multiple projects simultaneously while maintaining a focus on quality and customer satisfaction.

Desirable

Experience in e-commerce or technology sectors is a plus, as is familiarity with agile methodologies. You are comfortable using project management tools and have a knack for data-driven decision-making. Your communication skills are exceptional, allowing you to articulate project goals and updates clearly to stakeholders at all levels.

What you'll do

As a Senior Program Manager at Coupang, you will be responsible for overseeing the PMO function and establishing project management standards across functional teams. You will lead cross-functional projects that enhance customer experience, ensuring that all initiatives align with the company's strategic objectives. Your role will involve collaborating closely with the Operations team and other units to drive feature development initiatives and ensure operational readiness for new product launches.

You will manage the project lifecycle from initiation to completion, ensuring that all projects are delivered on time and within scope. Your leadership will be crucial in fostering a culture of accountability and excellence within the team. You will also be responsible for identifying areas for improvement in project management processes and implementing best practices to enhance efficiency.

In addition, you will conduct regular project reviews and provide updates to senior management, highlighting successes and areas for improvement. Your ability to analyze project performance data will be key in making informed decisions and driving continuous improvement.

What we offer

Coupang offers a dynamic work environment where you can make a significant impact on the customer experience. You will have the opportunity to work with a talented team dedicated to innovation and excellence. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to redefine the shopping experience in Taiwan and beyond.