Technical Program Manager • Senior

Who you are

You have a strong background in technical program management, with at least 5 years of experience leading complex projects in a fast-paced environment. Your expertise in logistics and operations technology allows you to drive initiatives that enhance customer satisfaction and operational efficiency. You thrive in a collaborative setting, working closely with cross-functional teams to deliver impactful solutions. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, ensuring that everyone is aligned on project goals and timelines.

You are detail-oriented and possess excellent problem-solving skills, enabling you to navigate challenges and find innovative solutions. Your experience in e-commerce or related industries gives you a unique perspective on the challenges and opportunities within the sector. You are passionate about leveraging technology to improve processes and enhance the customer experience, always seeking ways to push the boundaries of what is possible.

Desirable

Experience with agile methodologies and project management tools is a plus, as is familiarity with logistics and supply chain management. A background in software development or engineering can also be beneficial, as it allows you to better understand the technical aspects of the projects you manage.

What you'll do

In this role, you will lead the Global Operations Technology team at Coupang, focusing on building and optimizing logistics systems that enable rapid delivery to customers. You will be responsible for defining project scopes, timelines, and deliverables, ensuring that all stakeholders are informed and engaged throughout the process. Your leadership will guide the team in identifying opportunities for innovation and efficiency, driving initiatives that enhance the overall customer experience.

You will collaborate with engineering, operations, and product teams to develop and implement solutions that meet business objectives. Your ability to analyze data and metrics will help you make informed decisions and adjustments to project plans as needed. You will also be responsible for managing project budgets and resources, ensuring that projects are delivered on time and within scope.

As a Senior Staff Technical Program Manager, you will mentor and support junior team members, fostering a culture of collaboration and continuous improvement. You will play a key role in shaping the future of Coupang's logistics operations, contributing to the company's mission of delivering exceptional service to customers.

What we offer

Coupang offers a dynamic work environment where you can make a significant impact on the e-commerce landscape. You will have the opportunity to work with a talented team of professionals who are passionate about innovation and customer satisfaction. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the way people shop and live, and be part of a company that values creativity, collaboration, and excellence.