Customer Success • Mid-Level

Who you are

You have a strong background in customer enablement or training, with a focus on delivering high-impact educational resources. You understand the importance of making complex information accessible and engaging for users, ensuring they can maximize their use of the platform. You are a natural communicator, capable of presenting information clearly and effectively to diverse audiences. You thrive in collaborative environments and are eager to work with cross-functional teams to enhance customer experiences. You are adaptable and open to feedback, continuously seeking ways to improve training materials and processes. You are passionate about helping customers succeed and are motivated by the impact of your work on their growth.

What you'll do

As a Customer Enablement Specialist, you will be responsible for executing scalable customer training programs that empower existing customers to utilize the platform effectively. You will deliver live training sessions, ensuring that customers receive personalized and relevant education tailored to their specific use cases. You will create and maintain educational resources that facilitate self-service onboarding, helping customers navigate the platform with ease. You will collaborate closely with product and engineering teams to stay updated on platform features and enhancements, ensuring that training materials reflect the latest capabilities. Your role will involve gathering feedback from customers to refine training approaches and improve overall satisfaction. You will also participate in initiatives aimed at enhancing customer engagement and retention, contributing to the company's mission of transforming the marketing industry.

What we offer

At CreatorIQ, we offer a flexible work model that combines in-person and remote work, allowing you to adapt your work style to what suits you best. You will be part of a dynamic team that values innovation and collaboration, with opportunities for professional growth and development. We provide a comprehensive benefits package that supports your well-being and work-life balance. Join us in our mission to make businesses more human and impactful, and be part of a company recognized as one of the best places to work.