Asana

About Asana

The productivity platform that connects your team

🏢 Tech👥 1001+ employees📅 Founded 2009📍 Yerba Buena, San Francisco, CA💰 $414.4m4.2
B2BInternal toolsProductivitySaaS

Key Highlights

  • Public company since 2020 with strong market presence
  • Over 100,000 customers including Uber & Air France
  • $414.4 million raised in Series E funding
  • Global presence with offices across four continents

Asana is a productivity software company headquartered in Yerba Buena, San Francisco, CA, that provides a web and mobile application designed to help teams organize, track, and manage their work. With over 100,000 customers including Uber and Air France, Asana went public in 2020 and has raised $414...

🎁 Benefits

Asana offers comprehensive health benefits, including mental health programs and coaching, an in-house culinary program, and supportive parental leave...

🌟 Culture

Asana fosters a culture centered around collaboration and efficiency, empowering teams to transcend traditional email coordination. With a strong emph...

Asana

Customer Success Manager Mid-Level

AsanaNew York - Hybrid

Posted 7h ago🏢 HybridMid-LevelCustomer Success Manager📍 New York💰 $164,000 - $186,000 / yearly
Apply Now →

Skills & Technologies

Overview

Asana is hiring a Customer Enablement Manager to lead initiatives that drive customer adoption and engagement. You'll work closely with cross-functional teams to implement strategic frameworks and maximize customer impact. This role requires expertise in customer success and a strong understanding of Asana's product.

Job Description

Who you are

You have a strong background in customer success, with experience in enabling customers to adopt technology products effectively. Your ability to understand customer needs and provide tailored solutions has been key to your success in previous roles. You are a trusted advisor, leveraging your knowledge of Asana to guide customers in maximizing their workflows and efficiency.

You possess excellent communication skills, allowing you to influence cross-functional teams and collaborate effectively with various stakeholders. Your strategic vision enables you to implement impactful enablement initiatives that resonate with diverse customer segments. You are adept at scaling content and resources to ensure that customers receive the maximum value from Asana over time.

What you'll do

In this role, you will lead impactful enablement initiatives that drive customer adoption and engagement across a wide range of customer segments. You will work closely with the Professional Services team to understand each customer's business and serve as a product expert. Your responsibilities will include conducting workflow consultations and account-based enablement sessions to ensure customers are set up for success.

You will influence cross-functional teams to implement strategic enablement frameworks that enhance customer experiences. By leveraging your subject matter expertise, you will contribute to the growth and retention of enterprise customers, ensuring they continue to derive value from Asana's offerings. You will also be responsible for scaling content and resources to maximize customer impact, ensuring that all customers, regardless of their industry or function, can effectively utilize Asana.

What we offer

Asana provides a collaborative work environment where you can thrive and make a significant impact on customer success. You will have the opportunity to work in a hybrid model, balancing in-office collaboration with remote work flexibility. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in building technology that drives positive change in the world and fosters a culture of belonging.

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