
About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Skills & Technologies
Overview
Cresta is hiring a Staff Backend Engineer to help build a platform that transforms customer conversations into insights. You'll work with technologies like Java and AWS in a remote-first environment based in Iasi.
Job Description
Who you are
You have 5+ years of backend engineering experience, particularly in building scalable systems that handle complex data processing and customer interactions. Your expertise in Java and Python allows you to design robust APIs and backend services that are both efficient and maintainable. You are familiar with cloud technologies, especially AWS, and understand how to leverage them for deploying applications in a secure and scalable manner. Your experience with containerization tools like Docker and orchestration platforms such as Kubernetes enables you to manage microservices effectively. You thrive in collaborative environments and enjoy mentoring junior engineers, sharing your knowledge to help them grow. You are passionate about using technology to solve real-world problems and are excited about the potential of AI in transforming customer service.
Desirable
Experience with machine learning frameworks or AI technologies would be a plus, as you will be working alongside experts in the field. Familiarity with data analytics tools can also enhance your contributions to the team. You are open to learning new technologies and adapting to the evolving landscape of backend development.
What you'll do
As a Staff Backend Engineer at Cresta, you will play a crucial role in developing our platform that integrates AI with human intelligence to enhance customer interactions. You will design and implement backend services that process large volumes of data, ensuring they are optimized for performance and reliability. Collaborating closely with product managers and AI specialists, you will help define the technical roadmap and contribute to architectural decisions that shape the future of our technology stack. You will also be responsible for conducting code reviews, ensuring best practices are followed, and maintaining high standards of code quality across the team. Your role will involve troubleshooting and resolving complex issues in production, providing support to ensure our services run smoothly. You will have the opportunity to mentor junior engineers, fostering a culture of learning and innovation within the team.
What we offer
Cresta provides a remote-first work environment, allowing you to collaborate with a diverse team across Europe, the US, and Canada. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. As an early joiner in our Romanian tech hub, you will have a significant impact on shaping our engineering culture and practices. Join us in our mission to revolutionize customer service through AI and make a difference in the industry.
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