About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Skills & Technologies
Overview
Cresta is hiring a Senior Machine Learning Engineer to develop state-of-the-art ML systems for intelligent customer interactions. You'll work with technologies like Python and TensorFlow, focusing on NLP and ASR. This role requires significant experience in machine learning and model evaluation.
Job Description
Who you are
You have a strong background in machine learning, with a focus on developing and deploying models that enhance customer interactions. Your expertise in NLP and Automatic Speech Recognition (ASR) allows you to extract meaningful insights from multimodal data, particularly speech and text. You are proficient in Python and have hands-on experience with frameworks like TensorFlow and PyTorch, enabling you to build robust machine learning systems. You understand the importance of model evaluation and quality metrics, and you are passionate about advancing these areas in production environments.
You thrive in collaborative settings, working closely with cross-functional teams to integrate machine learning solutions into existing systems. Your analytical mindset helps you design rigorous evaluation frameworks that ensure the effectiveness of the models you develop. You are committed to continuous improvement and enjoy tackling complex challenges that arise in the field of AI.
What you'll do
As a Senior Machine Learning Engineer at Cresta, you will lead the development of machine learning systems that power real-time customer interactions. Your primary focus will be on advancing model evaluation and quality improvements, particularly in the areas of ASR and NLP. You will design and implement evaluation frameworks that define quality metrics, ensuring that the models meet the high standards required for production use.
You will collaborate with other engineers and researchers to develop innovative solutions that leverage AI to enhance customer experiences. Your role will involve processing large-scale data and extracting actionable insights that drive business decisions. You will also mentor junior engineers, sharing your knowledge and expertise to foster a culture of learning and growth within the team.
What we offer
Cresta provides a dynamic work environment where innovation is at the forefront. You will have the opportunity to work alongside industry leaders and contribute to cutting-edge projects that are shaping the future of AI in customer service. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to revolutionize the workforce with AI and make a meaningful impact in the contact center industry.
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