About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Skills & Technologies
Overview
Cresta is hiring a Senior Machine Learning Engineer to develop state-of-the-art ML systems for intelligent customer interactions. You'll work with large-scale multimodal data, focusing on ASR and NLP. This role requires expertise in machine learning and related technologies.
Job Description
Who you are
You have 5+ years of experience in machine learning, particularly in developing and deploying models that handle large-scale data. Your background includes a strong understanding of natural language processing and automatic speech recognition, allowing you to extract meaningful insights from complex datasets. You are proficient in designing evaluation frameworks and defining quality metrics to ensure the effectiveness of machine learning systems. Your engineering discipline complements your research skills, enabling you to bridge the gap between theory and practical application in production environments.
You thrive in collaborative settings, working closely with cross-functional teams to enhance AI-driven experiences. Your ability to communicate complex concepts clearly makes you an effective team member, capable of mentoring others and driving projects forward. You are passionate about leveraging AI to transform customer interactions and improve operational efficiency.
What you'll do
As a Senior Machine Learning Engineer at Cresta, you will lead the development of advanced machine learning systems that power real-time customer interactions. Your primary focus will be on enhancing model evaluation and quality improvements, particularly in automatic speech recognition and downstream NLP systems. You will design and implement rigorous evaluation frameworks, ensuring that the models meet high standards of performance and reliability.
You will collaborate with data scientists and engineers to process large-scale multimodal data, including speech and text, to derive actionable insights. Your role will involve continuous improvement of AI-driven experiences, requiring you to stay updated with the latest advancements in machine learning and AI technologies. You will also contribute to the strategic direction of the team, influencing the development of innovative solutions that enhance customer engagement and operational efficiency.
What we offer
Cresta provides a dynamic work environment where innovation is encouraged, and your contributions can make a significant impact. You will have the opportunity to work alongside industry leaders and experts in AI, gaining insights and experience that will further your career. We offer competitive compensation and benefits, along with a culture that values collaboration and continuous learning. Join us in our mission to revolutionize the workforce with AI and be part of a team that is shaping the future of customer interactions.
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