About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Skills & Technologies
Overview
Cresta is hiring a Senior Machine Learning Engineer to develop state-of-the-art ML systems for intelligent customer interactions. You'll work with Python, TensorFlow, and Keras to process multimodal data. This role requires expertise in NLP and ASR.
Job Description
Who you are
You have 5+ years of experience in machine learning and a strong background in developing and deploying models in production environments — you've worked with large-scale data and understand the intricacies of model evaluation and quality improvement. Your expertise in Python and frameworks like TensorFlow and Keras allows you to build robust machine learning systems that drive real-time insights. You are familiar with Automatic Speech Recognition (ASR) and Natural Language Processing (NLP) systems, and you have a keen interest in advancing these technologies to enhance customer interactions. You thrive in collaborative environments, working closely with cross-functional teams to integrate machine learning solutions into existing workflows. You are detail-oriented and have a strong analytical mindset, enabling you to define quality metrics and evaluation frameworks effectively.
Desirable
Experience with multimodal data processing and a solid understanding of speech and text data is a plus. Familiarity with cloud platforms like AWS or GCP can enhance your contributions to the team. You are also encouraged to bring innovative ideas to the table, as we value creativity in solving complex problems.
What you'll do
In this role, you will design and implement machine learning models that process customer interactions, focusing on extracting actionable insights from speech and text data. You will lead efforts in model evaluation, defining rigorous frameworks to measure performance and quality improvements. Collaborating with product and engineering teams, you will ensure that the machine learning systems you develop are seamlessly integrated into the Cresta platform. You will also mentor junior engineers, sharing your knowledge and expertise to foster a culture of learning and innovation within the team. Your contributions will directly impact how organizations leverage AI to enhance customer experiences, making every conversation a competitive advantage.
What we offer
Cresta offers a dynamic work environment where innovation is at the forefront of our mission. You will have the opportunity to work alongside industry leaders and contribute to groundbreaking projects that redefine customer interactions. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in revolutionizing the workforce with AI and be part of a team that is shaping the future of work.
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