Nlp Engineer • Mid-Level

Who you are

You have a strong background in Natural Language Processing (NLP) and a passion for building intelligent AI systems that enhance customer experiences. Your expertise includes analyzing and improving NLP model behavior across various tasks such as intent classification, entity extraction, and summarization. You possess a solid understanding of machine learning principles and are comfortable working with data scientists and engineers to develop effective language strategies.

You bring strong linguistic intuition and applied NLP knowledge, which allows you to evaluate and refine models effectively. Your experience includes working with generative AI and knowledge retrieval systems, enabling you to contribute to innovative solutions that drive customer insights. You thrive in collaborative environments and enjoy partnering with cross-functional teams to ensure high-quality user experiences.

What you'll do

As an NLP Specialist at Cresta, you will play a key role in designing and evaluating NLP solutions that transform customer conversations into actionable insights. You will analyze model performance and work closely with data scientists and ML engineers to enhance the capabilities of our AI systems. Your responsibilities will include developing and implementing NLP algorithms, conducting experiments to improve model accuracy, and collaborating with conversation designers to shape language strategies.

You will also be involved in identifying opportunities for automation within contact center processes, leveraging your expertise to streamline operations and improve efficiency. Your contributions will directly impact the effectiveness of our platform, helping teams work smarter and faster. You will stay updated on the latest advancements in NLP and machine learning, applying best practices to ensure our solutions remain at the forefront of technology.

What we offer

Cresta offers a dynamic work environment where innovation and collaboration are at the core of our mission. You will have the opportunity to work alongside industry leaders and contribute to groundbreaking AI solutions that redefine customer interactions. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in our mission to revolutionize the workforce with AI and make a meaningful impact in the contact center industry.