About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Product Manager • Mid-Level
Overview
Cresta is hiring an Integrations Product Manager to lead the product strategy and execution of integrations with CCaaS platforms. You'll work on connecting AI Agents to enhance customer interactions. This role requires experience in product management.
Job Description
Who you are
You have a strong background in product management, ideally with experience in integrations and customer engagement technologies. You understand the nuances of connecting AI solutions with existing systems and have a passion for enhancing customer experiences through technology. You are a strategic thinker who can lead cross-functional teams and communicate effectively with stakeholders at all levels. You thrive in a collaborative environment and are excited about the potential of AI in transforming customer interactions.
Desirable
Experience with CCaaS platforms or similar technologies is a plus. Familiarity with AI and machine learning concepts will help you in this role, as you will be working closely with technical teams to deliver seamless integrations. A background in customer service or contact center operations can also provide valuable insights into user needs and expectations.
What you'll do
As the Integrations Product Manager at Cresta, you will own the product strategy for integrating our AI Agent with various CCaaS platforms. You will lead the end-to-end product lifecycle, from ideation to execution, ensuring that our integrations deliver a cohesive omnichannel experience for users. You will collaborate with engineering, design, and marketing teams to define product requirements and prioritize features based on customer feedback and market trends. Your role will involve conducting user research to understand pain points and opportunities for improvement in customer interactions. You will also be responsible for setting success metrics and analyzing performance data to drive continuous improvement in our integration offerings.
What we offer
Cresta provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team of AI and ML experts, contributing to a product that is at the forefront of transforming customer service. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the workforce with AI and make a meaningful impact in the contact center industry.
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