About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Product Operations • Mid-Level
Overview
Cresta is hiring a Product Operations Manager to build systems and processes that drive product and customer outcomes. You'll work cross-functionally with Product, Engineering, and Customer Success teams. This role requires strong operational skills and experience in product management.
Job Description
Who you are
You have a strong background in product operations, ideally with experience in a technology or AI-driven environment. You understand how to build systems and processes that enhance product delivery and customer satisfaction. Your ability to work cross-functionally is key, as you will collaborate with teams across Product, Engineering, and Customer Success to drive alignment and improve operational efficiency.
You are detail-oriented and have a knack for analyzing data to derive insights that inform product decisions. Your experience in managing projects and processes will help you navigate the complexities of a fast-paced environment. You are a proactive communicator, ensuring that all stakeholders are aligned and informed throughout the product lifecycle.
What you'll do
As a Product Operations Manager at Cresta, you will play a critical role in building the systems and processes that enable our teams to deliver high-impact product and customer outcomes. You will work closely with Product and Engineering teams to streamline operations and improve product delivery. Your insights will help shape the product strategy and ensure that customer needs are met effectively.
You will be responsible for driving alignment across various teams, ensuring that everyone is working towards common goals. This includes facilitating communication between Product, Engineering, and Customer Success teams to enhance collaboration and efficiency. You will also analyze operational metrics to identify areas for improvement and implement best practices that enhance overall performance.
What we offer
At Cresta, you will be part of a mission-driven team that is revolutionizing the contact center industry through AI. We offer a collaborative work environment where your contributions will have a direct impact on our success. You will have the opportunity to work with a world-class team of AI and ML experts, and be part of a company recognized as one of the top private AI companies in the world. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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