About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Overview
Cresta is seeking an AI Quality Assurance Intern to evaluate the behavior and accuracy of AI systems. You'll work closely with the AI Delivery team to ensure the reliability of AI Agents and Agent Assist systems. This role is ideal for detail-oriented students interested in AI and quality assurance.
Job Description
Who you are
You are a curious and detail-oriented student eager to dive into the world of AI quality assurance. You have a strong interest in evaluating AI systems and ensuring they operate as intended. Your analytical mindset allows you to assess the behavior and accuracy of AI Agents effectively. You are excited about the opportunity to work at the intersection of AI behavior analysis and conversation quality assessment. You understand the importance of validating intents, entities, and workflows in AI implementations. You are ready to contribute to a team that is revolutionizing the workforce with AI technology.
What you'll do
As an AI Quality Assurance Intern at Cresta, you will execute structured test plans for AI Agent implementations. You will validate that the AI systems follow correct business logic and provide accurate outputs to end users. Your responsibilities will include evaluating the behavior of AI Agents and assessing their reliability. You will work closely with the AI Delivery team to ensure that the systems meet the highest quality standards. You will also engage in light prompt testing and refinement to enhance the performance of AI systems. Your role will be crucial in helping Cresta achieve its mission of turning customer conversations into a competitive advantage.
What we offer
Cresta offers a unique opportunity to work in a cutting-edge environment focused on AI technology. You will gain hands-on experience in quality assurance within the AI field. The internship provides a chance to learn from industry leaders and contribute to innovative projects. You will be part of a team that values curiosity and collaboration, fostering an environment where you can grow and develop your skills. Join us on this thrilling journey to revolutionize the workforce with AI.
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