About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Overview
Cresta is hiring a Conversational Design Intern to assist in designing AI conversation models for contact center agents. This role involves collaboration with cross-functional teams and requires a passion for AI and design.
Job Description
Who you are
You are an aspiring designer with a keen interest in conversational AI and user experience. You thrive in collaborative environments and are eager to learn from experienced professionals in the field. Your background may include coursework or projects related to design, AI, or user experience, showcasing your ability to think creatively and analytically.
You possess strong communication skills, allowing you to articulate your ideas clearly and work effectively with team members from various disciplines. You are adaptable and open to feedback, understanding that the best designs often come from iterative processes and collaboration.
What you'll do
As a Conversational Design Intern at Cresta, you will assist in the design of high-quality AI conversation models that provide real-time coaching and assistance for contact center agents. You will work closely with the Conversation Design team, contributing to the development of conversational experiences for both voice and chat interfaces. Your role will involve collaborating with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering to ensure that the designs meet user needs and business objectives.
You may also have the opportunity to engage directly with customers to gather insights and align on the overall solution design. This hands-on experience will allow you to learn about the intricacies of AI-driven conversation design and the impact it has on enhancing customer interactions. You will be part of a team that is passionate about revolutionizing the workforce with AI, and your contributions will play a vital role in shaping the future of customer conversations.
What we offer
Cresta provides a dynamic and innovative work environment where you can grow your skills and gain valuable experience in the field of conversational design. You will have the chance to work alongside industry leaders and learn from their expertise. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team. Join us on this exciting journey to transform the contact center industry with cutting-edge AI technology.
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