Solutions Engineer • Mid-Level

Who you are

You have a strong background in customer experience and technology, ideally with experience in AI solutions. You possess excellent communication skills, enabling you to connect with various stakeholders and understand their needs. Your ability to translate complex technical concepts into business value is a key strength. You thrive in collaborative environments and enjoy working closely with sales teams to deliver tailored solutions. You are proactive in identifying customer challenges and are skilled at providing innovative solutions that drive success. You understand the importance of customer insights and are passionate about leveraging technology to enhance customer interactions.

Desirable

Experience in the contact center industry or familiarity with AI technologies would be a plus. A background in sales engineering or technical consulting is also beneficial. You are comfortable working in a fast-paced environment and can adapt to changing customer needs. Familiarity with data analytics and customer relationship management tools would enhance your effectiveness in this role.

What you'll do

As a Solutions Engineer at Cresta, you will play a pivotal role in the AI transformation journey for our customers. You will partner with Sales Directors to understand customer requirements and demonstrate how Cresta's AI-powered solutions can address their specific challenges. Your role will involve conducting product demonstrations, providing technical support during the sales process, and collaborating with the product team to ensure customer feedback is integrated into our solutions. You will also be responsible for creating and delivering presentations that showcase the value of our platform to potential clients. Your insights will help shape the future of our offerings and ensure that we meet the evolving needs of our customers.

What we offer

At Cresta, you will be part of a mission-driven team that is revolutionizing the workforce with AI. We offer a dynamic work environment where innovation is encouraged, and your contributions will have a direct impact on our success. You will have opportunities for professional growth and development, working alongside industry leaders and experts in AI and machine learning. We value diversity and inclusion and believe that a variety of perspectives leads to better solutions. Join us in our journey to unlock the true potential of customer conversations and make a meaningful difference in the industry.