About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Solutions Engineer • Mid-Level
Skills & Technologies
Overview
Cresta is hiring a Strategic Solutions Engineer to guide prospective customers through the discovery and design of AI-powered solutions. You'll leverage your expertise in AI and customer experience to drive impactful transformations. This role requires a strong background in AI and customer engagement.
Job Description
Who you are
You have a strong background in AI and customer experience, with experience in guiding clients through technical solutions. Your ability to communicate complex concepts clearly makes you an effective consultant and partner to sales teams. You thrive in collaborative environments and enjoy working closely with customers to understand their needs and challenges.
You possess a deep understanding of AI technologies and their applications in customer service, enabling you to provide valuable insights and recommendations. Your analytical skills allow you to assess customer requirements and design tailored solutions that drive business success. You are proactive in staying updated on industry trends and advancements in AI, ensuring you can offer the best solutions to clients.
What you'll do
As a Strategic Solutions Engineer at Cresta, you will partner with Sales Directors to engage with prospective customers, guiding them through the discovery, design, and validation of AI-powered solutions. You will leverage your technical expertise to demonstrate the value of Cresta's platform, helping clients understand how AI can enhance their customer interactions and operational efficiency.
You will conduct needs assessments and collaborate with customers to design solutions that meet their specific requirements. Your role will involve presenting technical demonstrations and articulating the benefits of Cresta's offerings to stakeholders at various levels within client organizations. You will also work closely with the product and engineering teams to ensure that customer feedback is incorporated into future developments.
What we offer
Cresta provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team of AI and ML experts, contributing to the transformation of customer experience through cutting-edge technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company.
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