About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Solutions Engineer • Mid-Level
Skills & Technologies
Overview
Cresta is hiring a Strategic Solutions Engineer to guide prospective customers through the discovery and design of AI-powered solutions. You'll leverage your expertise in AI and customer experience to drive impactful transformations. This role requires a strong technical background and experience in customer engagement.
Job Description
Who you are
You have a strong background in AI and machine learning, with experience in customer engagement and technical consulting. You understand how to translate complex technical concepts into actionable insights for clients, ensuring they see the value in AI solutions. Your communication skills are top-notch, allowing you to effectively collaborate with sales teams and customers alike.
You thrive in a consultative role, where you can leverage your technical expertise to guide clients through the implementation of innovative solutions. You are comfortable working with cross-functional teams and can adapt to the fast-paced nature of the tech industry. Your passion for AI and its applications in customer experience drives you to stay updated on the latest trends and technologies.
What you'll do
As a Strategic Solutions Engineer at Cresta, you will partner with Sales Directors to serve as both a business consultant and technical expert. Your role will involve guiding prospective customers through the discovery, design, and validation of Cresta's AI-powered solutions. You will engage deeply with customers to understand their needs and demonstrate how Cresta's platform can enhance their contact center operations.
You will be responsible for conducting technical presentations and product demonstrations, showcasing the capabilities of Cresta's solutions. Collaborating closely with the sales team, you will help develop tailored proposals that address specific customer challenges. Your insights will be crucial in shaping the customer journey and ensuring successful implementations of AI technologies.
What we offer
Cresta provides a dynamic work environment where innovation is at the forefront. You will have the opportunity to work with a world-class team of AI and ML experts, contributing to a mission that aims to revolutionize customer interactions. We offer competitive compensation and benefits, along with opportunities for professional growth and development in the rapidly evolving field of AI.
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