About Crossing Minds Recruiting
AI recommendations that respect customer privacy
Key Highlights
- Headquartered in San Francisco, California
- Utilizes deep learning for session-based recommendations
- Focus on customer privacy and ethical AI practices
- Small team size of 11-50 employees
Crossing Minds is an AI-driven recommendation platform headquartered in San Francisco, California. The company leverages deep learning technology to provide personalized, session-based recommendations while prioritizing customer privacy. With a focus on enhancing online discovery and engagement, Cro...
🎁 Benefits
Crossing Minds offers competitive salaries, equity options, flexible remote work policies, and generous PTO to support employee well-being....
🌟 Culture
The culture at Crossing Minds emphasizes innovation and privacy, with a strong focus on leveraging AI to create meaningful customer experiences. The t...
Customer Success Manager • Mid-Level
Overview
Crossing Minds Recruiting is hiring a Customer Success Manager to drive user engagement and satisfaction. You'll work closely with AI experts to enhance customer experiences. This position requires experience in customer success management.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in technology or AI-driven environments. You understand the importance of building relationships and ensuring customer satisfaction, and you thrive in collaborative settings where you can work closely with cross-functional teams. Your communication skills are top-notch, allowing you to articulate complex concepts clearly to clients and stakeholders alike. You are proactive in identifying customer needs and are passionate about helping them achieve their goals through effective use of the platform.
You are familiar with the latest trends in AI and deep learning, and you can translate technical features into tangible benefits for customers. You have a knack for problem-solving and can navigate challenges with a positive attitude. Your experience in managing customer accounts and driving engagement will be invaluable as you work to enhance the user experience and foster long-term relationships.
What you'll do
As a Customer Success Manager at Crossing Minds, you will be responsible for onboarding new clients and ensuring they understand how to leverage the platform effectively. You will work closely with customers to identify their needs and provide tailored solutions that enhance their experience. Your role will involve regular check-ins with clients to assess their satisfaction and gather feedback, which will be crucial for continuous improvement.
You will collaborate with the product and engineering teams to relay customer insights and advocate for features that enhance user engagement. Your ability to analyze customer data will help you identify trends and opportunities for upselling or cross-selling additional services. You will also be involved in creating educational materials and resources to empower customers to maximize the value they receive from the platform.
What we offer
At Crossing Minds, you will join a team of world-leading AI experts and work in an innovative environment that values creativity and collaboration. We offer competitive compensation and opportunities for professional growth as we expand our operations. You will have the chance to make a significant impact on our customers' success and contribute to the evolution of our platform. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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