About Docebo
Transforming corporate learning with AI-driven solutions
Key Highlights
- Headquartered in Toronto, ON with global offices
- Serves major clients including Amazon, Walmart, and Coca-Cola
- $6.1 million raised in funding to date
- Two successful IPOs completed
Docebo is a leading provider of a multi-product learning suite designed to transform corporate training. Headquartered in the Fashion District of Toronto, ON, Docebo serves major clients like Amazon, Walmart, and Coca-Cola. With a focus on international expansion, the company has raised $6.1 million...
🎁 Benefits
Docebo offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
🌟 Culture
Docebo fosters a culture of innovation and adaptability, focusing on leveraging AI and technology to enhance learning experiences. The company values ...
Overview
Docebo is hiring a Customer Success Manager to enhance customer satisfaction and loyalty. You'll work closely with clients to optimize their use of the platform and ensure they meet their business goals. This role requires strong interpersonal skills and a consultative approach.
Job Description
Who you are
You have a strong background in customer success or account management, with a proven track record of fostering positive customer relationships. Your ability to understand customer needs and align them with business objectives is key to your success. You approach challenges with curiosity and empathy, always seeking innovative solutions to enhance the customer experience. You thrive in collaborative environments, working closely with internal teams such as sales, product, and marketing to drive customer satisfaction. Your consultative approach allows you to guide customers effectively, ensuring they maximize the value of the platform. You are passionate about creating 'raving fans' and understand the importance of customer loyalty in driving business success.
What you'll do
As a Customer Success Manager at Docebo, you will be responsible for managing a portfolio of customers, ensuring they have a positive experience with the platform. You will conduct regular stakeholder meetings to assess customer satisfaction and monitor key usage metrics. Your role involves refining and optimizing the customer's use of the platform by leveraging current and new features. You will collaborate with various internal stakeholders to address customer needs and provide tailored solutions. Your primary goal is to increase customer satisfaction and loyalty, ultimately leading to renewals and long-term success for both the customer and Docebo. You will also play a vital role in identifying opportunities for upselling and cross-selling additional services to enhance customer value.
What we offer
At Docebo, we value our employees and offer a supportive work environment that encourages professional growth. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. We believe in work-life balance and offer flexible working arrangements to accommodate your needs. Join us in our mission to empower organizations through innovative learning solutions and make a meaningful impact in the world of customer success.
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