Customer Success Manager • Mid-Level

Who you are

You have experience in customer success management, ideally within the eCommerce or subscription industry — you understand the nuances of customer retention and the importance of delivering exceptional service to drive growth. You enjoy diving into technical details and translating complex concepts into actionable strategies for merchants. Your ability to build strong relationships with clients is complemented by your analytical mindset, allowing you to identify opportunities for improvement and growth. You thrive in a fast-paced environment and are comfortable collaborating with cross-functional teams to achieve shared goals.

Desirable

Experience with subscription-based business models or eCommerce platforms is a plus — familiarity with Shopify or similar tools will help you hit the ground running. A background in data analysis or metrics-driven decision-making will enhance your ability to drive results for your clients.

What you'll do

As a Customer Success Manager at Recharge, you will own a portfolio of growth-stage merchants, ensuring they successfully leverage our platform to enhance their subscription businesses. You will be accountable for key metrics such as retention and adoption, working closely with merchants to understand their needs and challenges. Your role will involve providing strategic guidance and support, helping clients navigate the complexities of subscription management. You will collaborate with product and engineering teams to relay customer feedback and influence product development, ensuring that our solutions meet the evolving needs of our merchants. Additionally, you will track and analyze customer performance data to identify trends and opportunities for improvement, ultimately driving long-term success for both Recharge and its clients.

What we offer

Recharge provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team of professionals who are passionate about helping brands succeed in the subscription economy. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in building the future of commerce and making a meaningful impact on our clients' businesses.