Customer Operations • Lead

Who you are

You have a strong background in service operations, with experience in leading teams and ensuring high performance. Your coaching skills are exceptional, allowing you to develop Service Representatives and Specialists effectively. You thrive in fast-paced environments and are adept at resolving escalations to maintain service quality.

You understand the importance of real-time queue coverage and are committed to delivering reliable customer outcomes. Your leadership style emphasizes support and accountability, ensuring that your team consistently meets high performance standards. You are proactive in identifying areas for improvement and implementing solutions that enhance service delivery.

What you'll do

As the Supervisor of Service Operations at Curri, you will lead the frontline service execution, focusing on coaching and developing your team. You will ensure that service representatives are equipped to handle customer inquiries and issues effectively. Your role will involve monitoring real-time queue coverage and addressing escalations promptly to maintain service quality.

You will work closely with your team to set performance standards and provide the necessary support to achieve them. Your leadership will be crucial in fostering a culture of high performance and continuous improvement within the service organization. You will also collaborate with other departments to ensure alignment and enhance overall service delivery.

What we offer

Curri offers a dynamic work environment where you can make a significant impact on service operations. You will have the opportunity to develop your leadership skills and contribute to the growth of the service organization. We value our employees and provide support for their professional development, ensuring that you have the resources needed to succeed in your role.