Product Support Analyst • Mid-Level

Who you are

You have a strong background in customer support, particularly in a B2B environment, and you understand the importance of providing exceptional service to clients. Your knowledge of web and SaaS technologies allows you to troubleshoot effectively and provide insightful solutions to technical issues. You possess excellent communication skills, enabling you to convey complex information clearly and confidently to clients. You approach challenges with a keen investigative mindset, always looking for ways to improve processes and enhance the customer experience. Your positive demeanor and dedication to continual improvement make you a valuable team member.

What you'll do

As a Product Support Analyst at Cutover, you will be responsible for day-to-day support of our clients, ensuring they receive timely and effective assistance with any issues they encounter. You will act as the customer advocate, resolving technical problems and answering usage questions while presenting workarounds when necessary. Your role will involve collaborating closely with other team members to maintain high standards of customer care during a key team member's maternity leave. You will also contribute to the ongoing improvement of our support processes, helping to streamline operations and enhance client satisfaction.

What we offer

Cutover provides a flexible work environment where you can choose how often you work from home versus the London office. We foster an inclusive culture that values empathy, curiosity, and self-expression. As part of our team, you will have the opportunity to work with leading institutions and contribute to a platform that simplifies complexity and increases efficiency in various IT processes. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.