Product Support Analyst • Mid-Level

Who you are

You have experience in product support or a related field, demonstrating your ability to assist users effectively and resolve issues efficiently. Your strong communication skills allow you to interact with diverse teams and clients, ensuring that everyone feels supported and understood. You are detail-oriented and committed to providing a seamless experience for patients, families, and providers alike. You understand the importance of empathy in healthcare and are dedicated to making a positive impact on users' experiences with the product.

What you'll do

In this role, you will be responsible for providing exceptional product support to Equip's users, ensuring that their needs are met promptly and effectively. You will serve as a helpdesk resource, assisting employees with any product-related issues they encounter. Your role will involve creating processes to streamline support and driving insights from user feedback back to the technology team to enhance product functionality. You will collaborate closely with various teams to ensure that the product meets the needs of all stakeholders, including patients and healthcare providers.

What we offer

Equip Health offers a fully remote work environment, allowing you to work from anywhere in the United States. You will be part of a passionate and diverse team dedicated to improving access to eating disorder treatment. The company values diversity, equity, inclusion, and belonging, ensuring that all employees feel a true sense of belonging. Equip is committed to your professional growth and development, providing opportunities for training and advancement within the organization.