Customer Success Manager • Lead

Who you are

You are a proactive, data-driven leader with a strong background in team management and customer success. You thrive in high-growth environments and are eager to take ownership of team performance, operational efficiency, and customer satisfaction. Your experience includes supervising and coaching teams, ensuring exceptional onboarding experiences for customers, and implementing quality assurance strategies to drive continuous improvement. You possess excellent communication skills and are comfortable providing feedback and performance reviews to team members. You understand the importance of fostering a collaborative and supportive team culture, and you are dedicated to the professional growth of your colleagues.

What you'll do

In this role, you will lead and develop a high-performing team of Trainers responsible for delivering exceptional onboarding experiences to customers. You will supervise and coach your team, hosting regular one-on-one meetings to provide feedback and review performance metrics. You will build and implement a Quality Assurance strategy to audit performance, provide actionable feedback, and drive continuous improvement. Your responsibilities will also include collaborating with other departments to ensure a seamless onboarding process and addressing any challenges that arise during customer training. You will be expected to travel up to 50% for in-practice learning and Trainer support, ensuring that your team is equipped to meet customer needs effectively.

What we offer

Dandy offers a dynamic work environment where you can make a significant impact on the dental industry. You will have the opportunity to work with a talented team dedicated to transforming dental practices through technology and innovation. We provide a supportive culture that values diversity and inclusion, and we are committed to creating an accessible workplace for all individuals. You will receive competitive compensation and benefits, along with opportunities for professional development and growth within the company.