About Databricks
Empowering data teams with unified analytics
Key Highlights
- Headquartered in San Francisco, CA
- Valuation of $43 billion with $3.5 billion raised
- Serves over 7,000 customers including Comcast and Shell
- Utilizes Apache Spark for big data processing
Databricks, headquartered in San Francisco, California, is a unified data analytics platform that simplifies data engineering and collaborative data science. Trusted by over 7,000 organizations, including Fortune 500 companies like Comcast and Shell, Databricks has raised $3.5 billion in funding, ac...
🎁 Benefits
Databricks offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a l...
🌟 Culture
Databricks fosters a culture of innovation with a strong emphasis on data-driven decision-making. The company values collaboration across teams and en...
Technical Account Manager • Senior
Overview
Databricks is hiring a Senior Technical Escalations Manager to coordinate efforts in resolving critical customer issues and major incidents. You'll work closely with engineering, product management, and customer success teams. This role is based in São Paulo and requires hybrid work.
Job Description
Who you are
You have a strong background in managing technical escalations and customer support, with a focus on achieving customer satisfaction through effective incident resolution. Your experience includes collaborating with engineering and product management teams to address complex technical challenges and ensure timely execution of action items. You possess excellent communication skills, enabling you to document incidents thoroughly and maintain clear communication with customers and partners throughout the resolution process.
You thrive in a fast-paced environment and are adept at managing multiple priorities simultaneously. Your ability to analyze data and create data-driven recovery plans is essential for success in this role. You understand the importance of customer feedback and use it to drive improvements in processes and services.
What you'll do
As a Senior Technical Escalations Manager at Databricks, you will be responsible for coordinating the resolution of critical customer issues and major incidents. You will work closely with various internal teams, including engineering, product management, and customer success, to ensure that escalations are handled efficiently and effectively. Your role will involve managing support escalations in partnership with these teams, ensuring that all incidents are well-documented and that action items are executed in a timely manner.
You will create and execute data-driven customer recovery plans for each incident, focusing on achieving high levels of customer satisfaction. Your ability to collaborate with both internal and external partners will be crucial in resolving customer-impacting situations. You will also play a key role in identifying trends in escalations and providing feedback to improve overall service quality.
What we offer
At Databricks, we offer a dynamic work environment where you can make a significant impact on our customers' success. You will have the opportunity to work with cutting-edge data and AI infrastructure, contributing to solutions that tackle some of the world's most challenging problems. We value collaboration and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to empower data teams and drive innovation.
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