About Databricks
Empowering data teams with unified analytics
Key Highlights
- Headquartered in San Francisco, CA
- Valuation of $43 billion with $3.5 billion raised
- Serves over 7,000 customers including Comcast and Shell
- Utilizes Apache Spark for big data processing
Databricks, headquartered in San Francisco, California, is a unified data analytics platform that simplifies data engineering and collaborative data science. Trusted by over 7,000 organizations, including Fortune 500 companies like Comcast and Shell, Databricks has raised $3.5 billion in funding, ac...
🎁 Benefits
Databricks offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a l...
🌟 Culture
Databricks fosters a culture of innovation with a strong emphasis on data-driven decision-making. The company values collaboration across teams and en...
Technical Account Manager • Mid-Level
Overview
Databricks is hiring a Technical Escalation Manager to coordinate efforts in resolving critical customer issues and major incidents. You'll work closely with engineering, product management, and customer success teams to ensure customer satisfaction. This role requires strong technical and business skills.
Job Description
Who you are
You have a strong background in technical support and customer management, with experience in coordinating complex technical issues. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You thrive in high-pressure situations and are adept at managing escalations to ensure timely resolutions. You understand the importance of documentation and follow-through in maintaining customer satisfaction. Your analytical skills allow you to create data-driven recovery plans that address customer needs effectively. You are a team player, collaborating with various internal teams to achieve common goals. You are committed to continuous improvement and learning, always seeking ways to enhance customer experiences.
What you'll do
As a Technical Escalation Manager at Databricks, you will be responsible for managing support escalations in partnership with engineering, product management, and customer success teams. You will coordinate efforts to resolve critical customer issues and ensure that incidents are documented thoroughly. Your role will involve creating and executing recovery plans for escalated incidents, utilizing both technical and business skills to drive resolutions. You will work closely with customers and partners to understand their challenges and provide timely updates throughout the escalation process. Your ability to analyze data will help you identify trends and improve processes for future escalations. You will also play a key role in fostering strong relationships with customers, ensuring they feel supported and valued throughout their journey with Databricks.
What we offer
At Databricks, we offer a collaborative and innovative work environment where you can make a significant impact. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to solving complex problems. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Our commitment to employee growth means you will have access to professional development opportunities and resources to enhance your skills. We believe in recognizing and rewarding hard work, and we offer competitive compensation packages to our employees.
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