Incident Manager • Mid-Level

Who you are

You have a strong background in incident management and escalations handling, with experience in providing fast incident response and stakeholder ownership. You understand the importance of communication during critical moments and are skilled at managing customer issues from start to finish.

You thrive in collaborative environments, working closely with stakeholders across various teams to enhance customer experience. Your ability to design and implement proactive monitoring solutions demonstrates your commitment to continuous improvement in incident management.

You are detail-oriented and capable of creating and reviewing documentation, as well as providing training on incident and escalation processes. Your experience allows you to identify and troubleshoot recurring issues effectively, ensuring that lessons learned are applied to prevent future occurrences.

What you'll do

In this role, you will drive the resolution of incidents and escalations, ensuring timely responses to customer inquiries. You will design and implement real-time monitoring solutions for customer infrastructures, prioritizing issues based on their impact.

You will manage communications during incidents, which may involve sensitive and large-scale public interactions. Collaborating with stakeholders across Datadog and its partners, you will lead projects aimed at delivering operational improvements as the company evolves.

Your responsibilities will also include creating and reviewing documentation related to incident management and escalation processes, as well as providing training to team members. You will play a crucial role in identifying recurring issues and implementing strategies to mitigate them, ultimately enhancing the overall customer experience.

What we offer

At Datadog, we value our office culture and the relationships built within our teams. We operate as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. Join us in our mission to continuously improve customer experiences during critical incidents and be part of a team that values collaboration and creativity.