Support Engineer • Senior

Who you are

You have a strong background in product support and a passion for improving customer experiences — your experience has equipped you with the ability to identify common issues and develop effective solutions. You thrive in collaborative environments, working closely with engineering and support teams to drive product vision and roadmap initiatives.

Your expertise in supportability and support platforms allows you to proactively address customer friction points — you understand the importance of empowering support teams with the best tools and processes to ensure high-quality issue resolution. You are customer-obsessed and committed to enhancing the overall support experience for users.

What you'll do

In this role, you will be responsible for driving the product vision and roadmap for improving supportability and support platforms — you will collaborate with cross-functional teams to define how support should be executed in the era of Big Data and Gen AI. You will lead initiatives that enhance product supportability, ensuring efficient and high-quality issue resolution for Databricks customers.

You will analyze customer feedback and support metrics to identify areas for improvement — your insights will help shape the development of tools and processes that streamline support capabilities. You will also work closely with engineering teams to ensure that product enhancements align with supportability goals.

What we offer

At Databricks, you will be part of a team that is dedicated to solving the world’s toughest problems through data and AI — you will have the opportunity to work on innovative projects that make a real impact. We offer a collaborative work environment where your contributions are valued, and you will have the chance to grow your skills and advance your career in a leading technology company.