Customer Success Associate • Entry-Level

Who you are

You are a proactive individual with a passion for customer success and a knack for building strong relationships. You understand the importance of customer advocacy and are committed to ensuring that clients derive maximum value from Datadog's products. Your ability to identify unique customer needs and pivot strategies accordingly makes you an asset to any team. You thrive in a collaborative environment and are eager to contribute to a positive office culture that values creativity and teamwork.

You have experience in managing customer accounts and are comfortable handling technical support escalations, billing inquiries, and enablement requests. Your analytical mindset allows you to monitor usage trends effectively, helping to uncover renewal risks and support greater adoption rates. You are adaptable and can pivot account management strategies based on varying customer requirements, ensuring seamless and efficient service delivery.

What you'll do

As a Customer Success Associate at Datadog, you will focus on nurturing long-term strategic relationships with customers. Your primary responsibility will be to drive product adoption and identify growth opportunities across a high volume of accounts. You will act as an internal advocate for customers, ensuring they have a positive experience while using Datadog's solutions. You will follow a well-defined methodology to assess customer needs and clearly communicate the value of the Datadog product.

You will manage requests from your book of business, which may include technical support escalations, billing questions, and documentation requests. Your role will involve collaborating cross-functionally with internal teams to address customer needs effectively. You will monitor customer usage trends to identify potential risks and opportunities for renewal, ensuring that customers are leveraging the solution effectively. Your efforts will contribute to the overall success of the Customer Success team as you help scale operations and foster personal development within the team.

What we offer

At Datadog, we value our office culture and the relationships that come from collaboration. We operate as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. As part of our team, you will have opportunities for personal development and growth, contributing to both your success and that of the organization. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.