Customer Success • Entry-Level

Who you are

You are a proactive individual with a passion for customer success and relationship management. You thrive in a hybrid work environment and are eager to advocate for customers, ensuring they receive the best possible experience with Datadog's products. You possess strong communication skills and can effectively convey the value of the solutions offered. You are detail-oriented and capable of managing a high volume of accounts while identifying unique customer needs and opportunities for growth.

You have a knack for building strategic relationships and are comfortable collaborating with cross-functional teams to enhance customer satisfaction. Your ability to pivot account management strategies based on customer requirements showcases your adaptability and commitment to customer success. You understand the importance of monitoring usage trends to identify renewal risks and support greater adoption rates.

What you'll do

As a Customer Success Associate, you will focus on developing long-term strategic relationships with Datadog customers. You will drive product adoption and identify growth opportunities across a diverse customer base. Your responsibilities will include managing requests from your book of business, such as technical support escalations and billing inquiries, to ensure a seamless customer experience. You will act as an advisor, helping customers leverage Datadog's solutions effectively and efficiently.

You will collaborate closely with internal teams, including support, product, and finance, to address customer needs and enhance their experience. By following a well-defined methodology, you will identify target opportunities and manage the full sales cycle, ensuring that customers are satisfied and engaged with the product. Your role will be pivotal in monitoring usage trends and uncovering renewal risks, allowing you to proactively support customers and drive retention.

What we offer

At Datadog, we value our office culture and the relationships that foster collaboration and creativity. We operate as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. As we scale our Customer Success team, personal development and team success are top priorities. You will have opportunities for growth and advancement within the company, contributing to a positive and impactful work environment.