About Datadog
The cloud monitoring platform engineers love
Key Highlights
- Public company (NYSE: DDOG) - strong equity upside
- 26,000+ enterprise customers including Netflix & Samsung
- NYC headquarters with offices in Paris, Dublin, Sydney
- $1.5B raised from Sequoia, IVP, and Index Ventures
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
🎁 Benefits
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
🌟 Culture
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Skills & Technologies
Overview
Datadog is hiring a Customer Success Manager to drive product attachment and build strong relationships with customers. You'll focus on onboarding, upselling, and ensuring a positive customer experience. This role requires 5-7 years of experience in customer success or a related field.
Job Description
Who you are
You have 5-7 years of experience in customer success or a related field — you've successfully built long-term relationships with clients and understand the importance of customer advocacy. Your strong communication skills and attention to detail enable you to effectively convey the value of the Datadog product to customers. You are motivated by the opportunity to make a visible impact with your work and thrive in a collaborative environment.
You are driven by the challenge of identifying unique customer needs and proactively addressing them — your ability to monitor usage trends helps you uncover renewal risks and promote greater adoption rates. You enjoy working cross-functionally with teams such as Sales, Support, Product, Finance, and Legal to ensure a seamless customer experience.
What you'll do
As a Customer Success Manager at Datadog, you will partner with the sales team to ensure a smooth transition and onboarding experience for new customers. You will proactively build relationships with customers to create mutual trust and successfully carry out the full sales cycle for growth opportunities within existing accounts. Acting as an advisor, you will ensure customers are leveraging the Datadog solution effectively, monitoring their usage trends to identify renewal risks and promote greater adoption rates.
You will advocate for the customer internally, focusing on their unique needs and ensuring they have a positive experience with Datadog. Your role will involve collaborating with various internal teams to address customer inquiries and enhance their overall experience with our products. You will also be responsible for identifying upselling and cross-selling opportunities, contributing to the growth of the customer base.
What we offer
At Datadog, we value our office culture and the relationships it fosters. We operate as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. You will be part of a dynamic team that encourages collaboration and creativity, ensuring that your contributions have a meaningful impact on our customers and the company as a whole.
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