Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success, ideally within a SaaS environment, and understand the importance of building long-term relationships with clients. You are enthusiastic about engaging with healthcare professionals, including Optometrists and Office Managers, to ensure they succeed with our platform. Your communication skills are top-notch, allowing you to represent Anagram's values effectively. You are comfortable using various tools like HubSpot, Slack, and G-suite to manage client interactions and track engagement. You thrive in a collaborative environment and are eager to contribute to the growth of the company.

What you'll do

As a Customer Success Manager at Anagram, you will be the frontline representative for our clients, ensuring they adopt and engage with our insurance billing platform effectively. You will manage a book of business, focusing on client retention and revenue growth by strategically engaging with small to mid-sized doctors' offices. Your role will involve working directly with clients to understand their needs and challenges, providing them with the necessary support and resources to maximize their success with our platform. You will also collaborate with internal teams to relay client feedback and contribute to product improvements. Your efforts will directly impact the satisfaction and success of our clients, helping them navigate the complexities of insurance billing.

What we offer

At Anagram, we are committed to simplifying insurance for eye care providers, and we offer a dynamic work environment where you can grow your career. You will receive comprehensive training and access to all the tools necessary to excel in your role. We value our employees and encourage a culture of growth and collaboration, ensuring that everyone has the opportunity to contribute to our mission. Join us in making a difference in the healthcare industry while advancing your career in customer success.